RETURN & REFUND Policy
Effective from: 28. May.2021
Our products are built on QRD – Quality, Reliability & Durability and rest assured that you will experience them. In the unlikely event of an issue with a Vaux product, our return policies are as mentioned below:
Bicycles purchased from www.vauxbicycle.com are non-returnable. The return of the product is only applicable if it has manufacturing defects, damage in transit & wrong/different item delivered. The return request is only acceptable if it is reported within 3 calendar days’ time from the delivery of the bicycle. Any request for the return of the bicycle shall be at the sole discretion of Vaux Bicycles.
We advise you to record a video or take photographs immediately when your package is delivered to you that will assure us the damaged being caused during delivery. Without sufficient proof of damage product being delivered, it will be deemed as a good and effective delivery and not eligible for return and or exchange.
In case of a return being approved by Vaux Bicycles under exceptional circumstances, all items must be returned in their original condition along with the following:
- Original invoice
- Original box, intact, along with the packaging as delivered
- All accessories provided at the time of sale of the bicycle
Once the product is returned, the process time to initiate the refund is 7 business days. The amount will be refunded within 14 working days to the original mode of payment. The following fees will not be reimbursed:
- Delivery charges
- Return shipping charges
- Other Miscellaneous if applicable such as transaction fees
- (Note: In case of return processed by Vaux Bicycles, pick-up charges will be deducted from the product refund)
On receipt of Returned product:
Vaux Bicycle shall assess the extent of damage to the bicycle and shall take best efforts to ensure the same is rectified to the satisfaction of the technical team of Vaux Bicycles. One of the following solutions at the option of Vaux Bicycles will be provided:
- Replacement of damaged parts.
- Rectifying the defect if any
- If the product or a part thereof is not repairable, a replacement of the product may be provided at the discretion of Vaux Bicycles