Return & Refund Policy

Return Policy

At Vaux Bicycle, we ensure that our customers receive only high-quality products. As our products are generally non-returnable, exceptions are made in the following cases:

1. Eligible Reasons for Return:
   • Different Product: If the product received is different from what was ordered.
   • Manufacturing Defect: If there is a defect in the product.
   • Damage: If the product is damaged during transit or has missing parts.
2. Process for Returns:
   • Documentation: Customers must first share photos and a video of the damaged, defective, or incorrect product with our team via email at vcare@vauxbicycle.com or WhatsApp at 9316724276/9316724279.
   • Team Review: Our team will analyze the provided evidence and assess the condition of the case.
   • Resolution:
     • For missing or damaged parts, we will provide replacements.
     • For defects or other issues requiring service, we may offer doorstep assistance.
   • Pickup Arrangements:
     • If the return is approved by the Review Team, we will initiate a pickup. Customers must pack the item with all accessories in the original box securely.
     • If a pickup service is unavailable in the customer’s location, they must ship the product to us. Courier charges up to ₹1,000 will be reimbursed to the bank account details shared by the customer upon receipt of a valid receipt.

Refund Policy:

1. • Refunds, if applicable, will be processed after the returned product is received and inspected by our team.
   • Expect the refund to be credited to the original payment method within 5 working days of inspection approval. For COD orders Refunds will be processed to the bank account shared by the customer.
2. Non-Returnable Scenarios:
   • Returns due to size issues, color preferences, or any reason outside the listed eligible reasons will not be accepted.

For any further queries, please contact our customer support team. Thank you for choosing Vaux Bicycle!