Effective from: 28. May.2021

Privacy Policy

We appreciate you visiting our website www.vauxbicycles.com. We consider data privacy of our customers to be the most integral part of our business. The policies mentioned below apply only to www.vauxbicycle.com.  It does not apply to information collected and stored by means other than the website.

Personal Information

Vaux Bicycles website, www.vauxbicycle.com, abstains from getting personal information from users without their denotative consent. It also includes information collected and or recorded at the time of registration. Vaux Bicycles does not send unprompted or unwanted emails to the website users and its customers. Vaux Bicycles does not distribute, sell or rent any personal information collected via its website.

Security Disclaimer

Vaux Bicycles believes in maintaining data privacy and security on a best effort basis. It however, does not purport to establish and or commit that the data provided is 100% secured on account of unknown online threats.    

Cards and Payments

  • All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
  • Vaux Bicycles will not pass any debit/credit card details to third parties
  • Vaux Bicycles takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (www.vauxbicycle.com) cannot guarantee the security of any information that is disclosed online
  • Vaux Bicycles is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

Changes to the Policies

Vaux Bicycles reserves the right to change this privacy statement from time to time. When we do, we will also revise the effective date at the top of this privacy statement.

Return & Refund policy

Our products are built on QRD – Quality, Reliability & Durability and rest assured that you will experience them. In the unlikely event of an issue with a Vaux product, our return policies are as mentioned below:

Return:

Bicycles purchased from www.vauxbicycle.com are non-returnable. The return of the product is only applicable if it has manufacturing defects, damage in transit & wrong/different item delivered.  The return request is only acceptable if it is reported within 3 calendar days’ time from the delivery of the bicycle. Any request for the return of the bicycle shall be at the sole discretion of Vaux Bicycles.

We advise you to record a video or take photographs immediately when your package is delivered to you that will assure us the damaged being caused during delivery. Without sufficient proof of damage product being delivered, it will be deemed as a good and effective delivery and not eligible for return and or exchange.

In case of a return being approved by Vaux Bicycles under exceptional circumstances, all items must be returned in their original condition along with the following:

  • Original invoice 
  • Original box, intact, along with the packaging as delivered
  • All accessories provided at the time of sale of the bicycle

Once the product is returned, the process time to initiate the refund is 7 business days. The amount will be refunded within 14 working days to the original mode of payment. The following fees will not be reimbursed:

  • Delivery charges
  • Return shipping charges
  • Other Miscellaneous if applicable such as transaction fees
  • (Note: In case of return processed by Vaux Bicycles, pick-up charges will be deducted from the product refund)

On receipt of Returned product:

Vaux Bicycle shall assess the extent of damage to the bicycle and shall take best efforts to ensure the same is rectified to the satisfaction of the technical team of Vaux Bicycles. One of the following solutions at the option of Vaux Bicycles will be provided:

  1. Replacement of damaged parts.
  2. Rectifying the defect if any 
  3. If the product or a part thereof is not repairable, a replacement of the product may be provided at the discretion of Vaux Bicycles

Cancellation Policy

Cancellation:

Order placed on www.vauxbicycle.com cannot be cancelled from the website. Cancellation can be done only via chat. Cancellation before the dispatch of bicycle is only authorized. The amount will be refunded within 14 working days to the original mode of payment.

Force Majeure:

Vaux Bicycles will not be liable for any delay in the performance or for non-performance of any or all of its obligations under provided herein or hereunder and shall not be liable for any loss or any damages caused thereby or therefrom where the same is occasioned by or deemed to have been occasioned by any cause whatsoever that is beyond the control of Vaux bicycles and or its service providers including but not limited to an Act of God, Civil disturbance, Government or any statutory authority restrictions, prohibitions or enactments of any kind, accident caused or act of terror, or non-availability or delay in transport services or any such situation beyond the control of Vaux Bicycles.